We’re here to help.

If you have a question or something isn't working, get in touch. The best way is Settings → Contact support in the app. It sends along the details we need, so we can help without a lot of back and forth. You can also email us any time at hello@mealsmith.ai.

Common questions

How do I cancel my subscription?
Go to Settings → Apple ID → Subscriptions on your iPhone and cancel from there. MealSmith cannot cancel subscriptions on your behalf. All billing is managed by Apple.
How do I restore my purchases on a new device?
Open MealSmith, go to Settings, in the Plan section tap Free, then tap Restore purchases. Make sure you're signed in to the same Apple ID you used to subscribe.
I was charged but the app still shows the free limit. What do I do?
First, open Settings, tap Free in the Plan section, then tap Restore Purchases. That re-syncs your purchase with the App Store and resolves it in almost every case. If it still shows the free limit, open Settings → Contact support and send the email it opens for you. It includes a Support ID automatically, which lets us find your purchase and put it right.
How do I request a refund?
Refunds are handled by Apple, not by MealSmith. Visit apple.com/support to request one. MealSmith cannot issue refunds directly.
Can I use MealSmith on iPad?
MealSmith is designed for iPhone. It will run on iPad, but the layout is optimised for iPhone and may not make full use of the larger screen.
My recipe didn't import correctly. What should I do?
Some sites block automated imports. Try using Photograph your recipe instead. Point your camera at the recipe on screen or in a book and MealSmith will read it directly. If that doesn't work either, email hello@mealsmith.ai with the URL and we'll look into it.

Still need help?

The best way to reach us is Settings → Contact support in the app, which sends along the details we need. You can also email us directly below. Either way, it reaches us directly.